Terms of Service

These terms govern your use of gifts.getoccasia.com and any order placed with Get Occasia through this site, phone, or email. By submitting an enquiry or placing an order, you agree to the terms below.

Quotes and orders

Prices shared in a quote are valid for 15 days unless stated otherwise. An order is confirmed only once we've received written confirmation (email or signed PO) and, where applicable, an advance payment.

Customization

For branded or personalized hampers, you're responsible for the accuracy of logos, text, and artwork supplied to us. We'll share a mock-up for approval before production begins; changes requested after approval may affect delivery timelines.

Delivery

Delivery timelines quoted are estimates based on destination and order size. We are not liable for delays caused by courier partners, weather, or circumstances outside our control, but we will proactively communicate any delay we become aware of.

Damaged or incorrect items

If a hamper arrives damaged or doesn't match what was ordered, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund for the affected item at no extra cost.

Cancellations

Orders can be cancelled free of charge before production begins. Once customization or assembly has started, cancellation may be subject to a partial charge covering work already completed.

Payment

We accept bank transfer, UPI, and card payments, and issue GST-compliant invoices for every order. Recurring or high-volume programs can be billed on agreed terms.

Contact

Questions about an order or these terms can be sent to hello@getoccasia.com or +91-9540140640.